Straightforward terms for using the Poo Pirates LLC website and pet waste removal services.
These Terms of Service ("Terms") govern the use of the Poo Pirates LLC website and the pet waste removal services provided by Poo Pirates LLC ("Poo Pirates," "we," "our," or "us").
By requesting a quote, scheduling service, enrolling in recurring service, making payment, or otherwise using our services, you agree to these Terms.
Poo Pirates provides professional pet waste removal services for properties throughout Baldwin County, Alabama, including:
Services may include twice-weekly, weekly, bi-weekly, monthly, and one-time cleanups.
Pricing may vary based on factors including:
A quote provided based on information supplied by a customer may be adjusted if actual conditions differ materially from the information provided.
Recurring service is prepaid at the beginning of each month.
Customers are responsible for keeping payment information current and ensuring payment is received when due.
Poo Pirates may accept payment by:
Unless otherwise agreed in writing, recurring residential service does not require a long-term contract.
Customers may request to pause, change, or cancel recurring service by contacting Poo Pirates. Changes should be requested with reasonable notice so route schedules and billing can be adjusted.
Customers are responsible for providing safe and reasonable access to the service area on scheduled service days.
Access may be provided through:
If the service area can only be reached through a garage or through the home, arrangements must be made with Poo Pirates in advance.
We take reasonable care to close and secure gates after service. Customers are responsible for informing us of unusual locks, damaged gates, fencing issues, or special property-access requirements.
Dogs may generally remain outside during service if they are friendly and can safely interact with our team.
Customers must notify us if a dog is aggressive, highly territorial, fearful of strangers, sick, or otherwise presents a safety concern. We reserve the right to postpone or discontinue service when conditions present an unreasonable safety risk.
Customers should notify Poo Pirates if a pet is known or suspected to have a contagious illness, parasite, or other condition that could create a risk to other properties.
We take reasonable sanitation precautions, including cleaning or disinfecting equipment as appropriate between properties.
Poo Pirates generally works in normal outdoor conditions, including light rain or cloudy weather.
Service may be postponed or rescheduled when severe weather, lightning, flooding, unsafe roads, or other circumstances make service unsafe or impractical.
Service schedules may occasionally change because of holidays, severe weather, staffing, route adjustments, or other operational circumstances. We will make reasonable efforts to notify affected customers.
We want customers to be satisfied with their service. If you believe an area was missed or service was not completed properly, please contact us as soon as reasonably possible.
When appropriate, Poo Pirates may return to address the issue at no additional charge.
Pet waste collected during service is hauled away from the property so customers do not have to place it in their household or commercial trash containers.
Artificial turf service may require different cleaning methods, pricing, or service frequency than traditional grass areas. Customers should disclose artificial turf when requesting service so appropriate pricing and service expectations can be established.
Commercial, HOA, multifamily, and shared-property service may be subject to customized pricing, service frequency, access requirements, property maps, designated pet areas, or separate written agreements.
If a separate written agreement conflicts with these general Terms, the written agreement will control for that customer.
Customers agree to provide accurate information regarding their property, pets, access, number of dogs, and service needs.
Customers are responsible for maintaining the property in a condition that allows our team to perform service safely.
By providing your mobile number and opting in to receive text messages from Poo Pirates LLC, you agree to receive SMS communications related to your quote request, service scheduling, service reminders, service updates, account communications, customer support, and, when separately consented to, marketing and promotional messages.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.
Carriers are not liable for delayed or undelivered messages.
You must be 18 years of age or older to opt in to receive SMS communications from Poo Pirates LLC.
Your privacy is important to us. Please review our Privacy Policy.
You may use the Poo Pirates website for lawful purposes related to learning about, requesting, or managing our services.
The Poo Pirates name, branding, website content, graphics, logos, written content, and other materials are owned by or licensed to Poo Pirates LLC unless otherwise indicated.
Our website or services may rely on third-party platforms for payments, communications, scheduling, hosting, analytics, or other business functions.
To the fullest extent permitted by applicable law, Poo Pirates LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.
We may revise these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date.
Poo Pirates LLC
Foley, AL 36535
Phone: 251-278-3049
Email: [email protected]
Website: poopiratesllc.com